Best Practice Examples
What is the best practice approach to transition from a break fix model to a managed services model?
Traditionally, IT companies have managed their growth by adding employees or contractors when they needed to increase output. Becoming an MSP allows the business to automate or, in some cases, to outsource the management and operation of support systems.
A Managed Services model (The MSP delivery model), when properly automated and managed, provides economies of scale that enable an IT company to increased the pace of growth without the cost and overhead burden of the tradional business model. In addition, increased efficiency and centralisation delivery of services and support deliver improved customer service AND improved profitability.
A Managed services business model alleviates the burdens of managing, monitoring, and maintaining systems and infrastructure across geographies - without proportionally increasing overheads.