Quality Policy

TRANSMENTUM is committed to providing the highest standards of service to all customers without exception.
Our policy is one of continuous improvement with focus on the following objectives:-

  • Focussing on customer needs and expectations by delivering an impartial, confidential service aimed at exceeding their expectations.
  • Understanding clearly the requirements of customers and establishing clear and unambiguous Terms of Reference and measurable objectives.
  • Offering cross functional services and support targeted at providing tangible improvements in corporate performance and meeting commercial needs.
  • Delivering high quality, value for money services at competitive rates using modern knowledge and techniques.
  • Communicating honestly and promptly with our customers and offering advice and comment which can be substantiated and stand scrutiny.
  • Ensuring that every employee and sub contractor takes responsibility for customer satisfaction.
  • Address dissatisfaction with corrective and preventative actions.
  • Compliance with the relevant regulatory standards and requirements
  • Ensuring that the standards of service delivery are maintained through assessment and accreditation with independent nationally recognised accreditation bodies
  • Inspiring confidence and trust in customers, Regulatory bodies and Competent Authorities
  • Ensuring that the client is offered the opportunity of giving feedback at the conclusion of an assignment and that such feedback is acted upon where necessary.

February 2016