Mirus is a Managed Services Provider (MSP) providing IT support to organisations with between ten and 250 employees in Milton Keynes, London and surrounding areas. Founded by Paul Tomlinson in 2002, Mirus provides the level of IT support these businesses would expect to receive from an internal IT team. In 2015, MSP Mentor ranked Mirus as the ninth best MSP in the entire EMEA region.
Not as profitable as would have liked
Paul Tomlinson, managing director of Mirus says that before they brought Transmentum on board, they were making a profit, however not as much as they would have liked. “The sales process wasn’t very slick. It didn’t feel as if we were winning as much as we should. It was okay, but we knew it could improve.”
Plan to grow the business
Having met Transmentum, Paul Tomlinson and his senior management team sat down with Transmentum’s Jim Wiggin to go through a business planning exercise to work out what they wanted to do over the next few years. The plan was to grow the business turnover by £8 million within three years, increase net profit and the average size of customer they deal with.
Looking three years ahead
Paul admits that he had grown the business without any real structured plan. “It has been a ‘let’s look at what we are going to do’ in a short-sighted way, looking a year ahead at a time.” Working with Transmentum has taken them much further on, to a point where they are looking at where they want to be in three years time he says, “We are not making the short-sighted mistakes we’d have made in the past.”